Kasih Co-op FAQ Customer Help

If talking to a real-life human is more your thing, you can reach Kasih Co-op's Customer Happiness Team via email (below).

How can we help?

FAQ

About Kasih Co-op

How does my purchase support artisans?

By purchasing from Kasih Co-op, you’re directly supporting Indonesian artisans and their communities. We work with Nest fair-trade workshops to ensure artisans receive fair wages and work in safe conditions.

Can I learn more about the batik process?

Absolutely! Visit this blog post for a deep dive into the art of batik, including how it differs from other fabric-making methods like screen printing. To read more about our latest blog posts, visit our blog here.

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our product description where we note the size of each product. Most of our robes are one size fits all that fits XS to 2XL.

Can I cancel my order?

We completely get it, we change our minds too! Please reach out to us through our contact us button below. Orders can be cancelled if they have not been shipped out. We fulfill most orders within one business day.

Can I order a custom or bulk purchase of bandanas?

Absolutely! We offer custom designs and bulk orders for events, businesses, or special occasions. Please contact us for inquiries and pricing.

Do you offer wholesale pricing?

Yes, we partner with retailers around the world. If you're interested in carrying our bandanas in your store, visit our wholesale page.

Do you offer gift wrapping?

Yes! We offer beautiful eco-friendly gift wrapping with Indonesian-inspired touches. Simply add this gift wrap product during checkout.

Shipping, Returns & Exchanges

We ship our orders using USPS, UPS and Fedex.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns. We ship most orders using USPS, UPS and FedEx.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Where do you ship from, and how long does delivery take?

We ship all orders from Los Angeles, California. We fulfill most orders within one business day. Delivery times depend on your location:

US: 3-7 business days
International: 2-4 weeks

For more details, visit our Shipping policy page.

What is your return policy?

We accept returns on unused and undamaged bandanas within 14 days of delivery. Visit our Return & Exchanges page for more details.

Get in touch

Have questions about your order, or a general enquiry?

Contact us